Delete your OnRep account
Last updated: 21 September 2026
OnRep is the academy operations app published by OnRep (contact hi@onrep.in). Use this page to request deletion of an academy owner, academy admin, coach, parent account.
How to request deletion
- If you can still sign in to the Android or web app, open Account → Delete account, read the disclosure, confirm with a recent OTP or password, and submit. Access is disabled and active sessions are revoked immediately. Personal identity data is then deleted or irreversibly anonymized. External identity-provider deletion may be retried if temporarily unavailable.
- If you cannot sign in, submit the public request form. We process a verifiable request within 30 days. Submitting this form does not delete an account by itself.
What we delete
- Firebase Authentication identity and OnRep sign-in credentials, so OTP cannot restore the deleted identity
- Refresh tokens, device push tokens, and personal profile fields (name, email, phone)
- Guardian access for parent identities; staff memberships for coach and admin identities
What we may retain, why, and for how long
- Fees, payments, receipts, and tax records — Fee, payment, receipt and tax records may be retained for up to eight years, or for another period required by applicable tax, accounting, fraud-prevention or legal obligations. These records stay with the academy and are not used to sign you back in.
- Security and audit logs — Security and audit logs may be retained for up to two years for investigations, abuse prevention and legal requests.
- Child academy records — Child attendance, enrolment, fee and safeguarding records remain under the academy’s control while required to provide the service and meet legitimate operational, legal or safeguarding obligations. They are subsequently deleted or anonymized according to the academy’s retention policy. Deleting a parent account does not delete the child’s academy records.
Sole owners of an active academy must transfer ownership or explicitly close the academy as part of in-app deletion. This page can still start that request.